Poorly managed communications during a crisis situation can irreparably tarnish an institution's reputation, constituent relations, and financial health. Properly handled, however, crises can strengthen organizations and enhance their bond with their constituents. While few organizations are prepared when an unexpected crisis strikes, a swift and strategic response is imperative. The value of having a crisis communications strategy in place and experienced counsel on hand cannot be overstated.

Lipman Hearne facilitated communications for a prestigious university following a fire that took the lives of several students. We helped the institution respond immediately to the tragedy, thus reducing damage to its image and enabling it to emerge with its family of stakeholders firmly by its side. We've also worked for numerous other confidential clients on personnel matters, controversial public policy issues, and crisis-training preparation.

Ten Lessons for Communicating Through a Crisis