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Trends and Best Practices in Nonprofit Marketing: 2003 year-end letter

January 2004

Dear Friends,

A resurgence of boldness swept the nonprofit sector in 2003, with many organizations making big plans to capture attention and long-term support. While economic uncertainty continued, many nonprofits concluded “this is no time for the timid”—and chose to articulate their visions, rally their supporters, and advocate for their causes more passionately than ever before.

Big ideas know no geographic boundaries. As I write this, two of Lipman Hearne’s senior consultants are returning from Barcelona, where they tested marketing concepts for the global-minded University of Chicago Graduate School of Business Executive M.B.A. Program. The trip builds on similar research initiatives in Singapore and Hong Kong. Throughout the year, we’ve expanded our work with the Persian Gulf nation of Qatar, raising awareness among worldwide media and educators of the Emir’s comprehensive initiative to reform the K-12 education system. Also in 2003, members of the firm traveled down under to conduct a marketing assessment for Australia’s flagship university, the University of Sydney, and trekked north to develop an integrated marketing plan for Canada’s renowned Queen’s University.

On the homefront, we worked with Tufts University’s Fletcher School of Law and Diplomacy, known for leadership in international affairs, on a marketing and media relations plan that guided positioning, institutional identity, and publications showcasing Fletcher’s worldwide impact. Big thinking also shaped communications strategy at the University of Miami, a dynamic gateway to Latin America and the world. To fulfill the ambitious vision of the new president, former HHS Secretary Donna E. Shalala, the University launched a $1.25 billion campaign to strengthen UM’s local and global impact. The fundraising materials we helped develop capture the sizzle and energy of the University and its city.

Other highlights of the year

In Chicago, we tapped into the creativity of world-class museums, including some of the city’s cultural grande dames—the Museum of Science and Industry and The Field Museum—and youthful faces, including the Chicago Children’s Museum. As always, we’re delighted to partner with The Morton Arboretum and the Chicago Botanic Garden—two of the world’s great living museums.

Wrapping up a year of special publications and initiatives to celebrate the 25th anniversary of the John D. and Catherine T. MacArthur Foundation, we designed a major media initiative to announce more than $40 million in special grants to 51 organizations worldwide with which the Foundation has worked over the years. We also handled media relations for two $50 million initiatives—one to reduce the threat posed by weapons of mass destruction and another to preserve and improve affordable rental housing across the country.

We launched a massive campaign—from email blasts to posters in high schools—for the Young Epidemiology Scholars Competition (YES), a major new scholarship program sponsored by The Robert Wood Johnson Foundation and the College Board. The eye-catching materials respond to the urgent need for young people to enter the field of epidemiology.

As an outgrowth of our work with The Atlantic Philanthropies, we developed a long-term project with the National Council on the Aging to explore models of civic engagement among older Americans. At the center of this project are talented veteran journalists who are roving the country to explore and report on issues related to older Americans. Their stories will be featured in many kinds of media, including a documentary for public broadcast.

The “Every Student Counts” marketing campaign we launched with the University of Cincinnati was a resounding success. We devised a 21-point plan for bringing in an additional 900 full-time students for fall 2003. The outcome: UC enrolled 1,900 more students than the previous fall, of which 852 could be proven to be directly attributable to the campaign. We also completed the initial stages of research and planning for an institution-wide integrated marketing and branding program that will advance every aspect of the University.

Our high-level research for the Purdue Schools of Engineering, conducted to support the institution’s strategic plan, took the pulse of engineering faculty at other schools, federal grantmakers, and corporate research sponsors. The results are guiding long-range efforts to raise the institutional profile of the nation’s largest school of engineering. 

 

Here at Lipman Hearne

Our firm continues to grow steadily, with new staff taking us in interesting directions. Additions to our senior staff in 2003 included Jeff Stasik, a well-known independent graphic designer in Chicago; Jack Rohan, a senior writer formerly of the Chicago promotional marketing agency Frankel; and media specialist Margaret Ritsch, who joined our Public Affairs group in Washington.

This fall we underwent an internal reorganization to ensure our clients benefit from a seamless flow of smart, strategic, creative thinking—from research to analysis to implementation. In our new integrated service model, our research and consulting groups are combined and linked more directly to our creative services group and to public affairs in both offices.

We enter 2004 grateful for the strength, wisdom, and vision of the extraordinary nonprofit institutions we are fortunate to call our partners.

Best wishes for a prosperous new year,

Robert M. Moore, Ph.D.

Managing Partner

 

Institutions Served in 2003

Action for Healthy Kids

Alliance for Justice

American Diploma Project

Annapolis Group

Arizona State University College of Extended Education

Aspen Institute

ATHENA Foundation

Baldwin-Wallace College

Baylor University

Boehringer Ingelheim Foundation

Bowling Green State University

The Brookings Institution, Brown Center on

            Education Policy

Bryant College

The Burnham Institute

California State University, Hayward

The Cancer Health Alliance of Metropolitan Chicago

Chicago Botanic Garden

The Chicago Community Trust

The Chicago Council on Foreign Relations

Chicago Historical Society

Childrens Hospital Los Angeles

Children’s Memorial Hospital

College Board

The College of New Jersey

The Community Foundation for Greater New Haven

The Community Renewal Society

Consortium for School Networking

Dayton Philharmonic Orchestra

Deaconess Community of the ELCA

Denison University

Depression and Bipolar Support Alliance

Diversity Pipeline Alliance

Dominican University

Duke University

Duke University, Center for Documentary Studies

Edison Schools

Elmhurst College

Evangelical Lutheran Church in America

The Field Museum

Fisher Graduate School of International Business

Frank Lloyd Wright Preservation Trust

The Lloyd A. Fry Foundation

The George Lucas Educational Foundation

Golden Apple Foundation

Graduate Management Admission Council

Holy Names College

Hoogendorn & Talbot

Howe Military School

Illinois Continuum of Care Regional Roundtable

Indiana State University

Institute for Advanced Studies in Culture

Institute for America’s Health

Jewish United Fund

Knox College

The Latin School of Chicago

Louisiana Board of Regents

The John D. and Catherine T. MacArthur Foundation

Manhattan College

Marine Biological Laboratory

Maryland Institute College of Art

Maryland Science Center

Medical College of Wisconsin

Mercersburg Academy

Million Dollar Round Table

Milwaukee Art Museum

Minnesota State Colleges & Universities

Minority Student Achievement Network

The Morton Arboretum

Museum of Science and Industry

Muskingum College

National Center for Primary Care

National Commission for Cooperative Education

The National Council on the Aging

National Family Caregivers Association

National Law Enforcement Officers Memorial Fund

The New Teacher Project

The North American Die Casting Association

North Cook Intermediate Service Center

Northern Illinois University

Northern Michigan University

Oakton Community College

Ohio Presbyterian Retirement Services

Premier Media Productions

The Presidential Appointee Initiative

Purdue University Calumet

Purdue University North Central

Purdue University Schools of Engineering

Qatar Education Reform Project

Queen’s University

The Ramah Day Camp

RAND

Regis University

The Robert Wood Johnson Foundation

Roosevelt University

Roycemore School

Rush University Medical Center

Russian-American Nuclear Security Advisory Council

Saint Xavier University

Seattle University

Seton Hall University

The Seven Hills School

Sewanee, The University of the South

Shedd Aquarium

Southwest Texas State University

St. Ambrose University

St. Bonaventure University

Suburban Job-Link Corporation

Success for All Foundation

Texas Tech University System

Trinity University

Tufts University, The Fletcher School

United Hospital Fund

Universidad de Monterrey

University of California Santa Cruz

University of Central Florida

University of Chicago—President’s Office

University of Chicago Graduate School of Business

            Executive M.B.A. Program

University of Chicago Graham School of General Studies

University of Cincinnati

University of Colorado at Denver

University of Detroit Mercy

University of Illinois at Chicago

The University of Maine

University of Miami

University of Michigan School of Nursing

University of Minnesota School of Public Health

The University of North Carolina at Chapel Hill

University of Pennsylvania College of General Studies

University of Rochester

The University of Sydney

The University of Toledo

University School of Milwaukee

Vanderbilt University

Wake Forest University School of Law

Wallace Reader’s Digest Fund

Webb Institute

Western New England College

Wright State University